Brihanmumbai Municipal Corporation, Mumbai
Your complaint stops beinga black box.
File a civic issue with a photo and a location, get a real tracking ID in seconds, and watch it move — reported, assigned, in progress, resolved — with the whole city able to check the record.
- Resolution target
- 14days
- Time to report
- <60sec
- Status updates
- Livealways
Pothole near Ganesh Chowk
Roads & Transport · day 3
The lifecycle
Five states. All of them visible to you.
No silence, no guessing, no calling an office to ask whether anyone saw it. If the fix was not really done, you reopen it with a reason and it goes straight back to the department — without filing a new complaint.
- 01Reported
Filed and waiting for a department to pick it up.
- 02Assigned
A department has taken ownership of the work.
- 03In progress
Someone is actively working on this right now.
- 04Resolved
Work is done and proof was uploaded. Awaiting your confirmation.
- 05Closed
Confirmed fixed by the citizen who reported it.
Three views, one record
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Citizens
Report in under a minute
Category, location, photo, one line of context. You get a tracking ID immediately and a notification at every single status change.
Report an issueMunicipal officials
A queue built for daily work
Triage by urgency, category, age and location. Move issues through the lifecycle in one click and close them with photo proof.
Official sign inPublic & press
Aggregate truth, zero PII
City-wide resolution times, category breakdowns, geographic hotspots and department performance — auditable by anyone.
See city performanceWhy this is not a ticket tracker
Accountability that holds up to scrutiny.
Smart triage from the photo
The photo itself suggests the category and flags severity, so a downed live wire never waits behind a flickering bulb.
A history nobody can rewrite
Every status change is hash-chained into a tamper-evident trail a skeptical journalist can verify line by line.
Escalation without chasing
Past 14 days an issue escalates on its own — and helps you generate a formal follow-up request.
Works without an app
A message-based intake path means reporting does not require a smartphone app or an account.
Something broken in your neighbourhood?
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